Terms of Service
Last Updated: February 20th, 2025
IMPORTANT NOTICE
These terms are legally binding. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
1. Service Description
Lucian Host provides web hosting, domain registration, and related internet services. Our services are designed to offer privacy-focused hosting solutions while maintaining compliance with applicable laws.
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to customers.
2. Account Terms
- Account Creation: You may create an account without providing personal identification, in line with our privacy-first approach.
- Account Security: You are responsible for maintaining the security of your account credentials and all activities under your account.
- Account Suspension: We reserve the right to suspend accounts that violate our acceptable use policy or engage in illegal activities.
3. Payment Terms
- Payment Methods: We accept cryptocurrency payments primarily. Alternative payment methods may be available through direct contact.
- Billing Cycles: Services are billed according to your chosen plan (monthly, quarterly, or annually).
- Refunds: We offer a 72-hour money-back guarantee for new customers who are not satisfied with our services.
4. Acceptable Use Policy
While we support privacy and free expression, certain activities are prohibited:
- Illegal content or activities under applicable jurisdiction laws
- Malware distribution or network security attacks
- Spam or unsolicited bulk communications
- Content that exploits minors
- Activities that compromise server stability or security
Violations may result in immediate service suspension without refund.
5. Privacy and Data Protection
- No-Log Policy: We maintain a strict no-logging policy regarding your activities and communications.
- Data Security: Your data is protected using industry-standard encryption and security measures.
- Legal Requests: We will only cooperate with legal requests when compelled by applicable law and proper jurisdiction.
6. Service Level Agreement
- Uptime Guarantee: We strive to maintain 99.9% uptime for all services, excluding scheduled maintenance.
- Support Response: Technical support is available 24/7 through our secure communication channels.
- Maintenance: Scheduled maintenance will be announced with reasonable advance notice.
7. Limitation of Liability
Lucian Host provides services "as is" without warranties. We are not liable for:
- Data loss due to user error or external factors
- Business interruption or lost profits
- Third-party actions or legal issues
- Force majeure events beyond our control
Our total liability is limited to the amount paid for services in the current billing period.
Contact Information
For questions about these terms or our services:
- Email: legal@lucianhost.com
- Secure Channels: Available through our website