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Privacy Policy

Last Updated: February 20th, 2025

Privacy Commitment

Your privacy is fundamental to our service. This policy explains our commitment to protecting your data and maintaining your anonymity.

Zero Knowledge Architecture

We operate on a zero-knowledge principle. We don't collect, store, or have access to your personal data, communications, or activities. What you do on our servers stays between you and your audience.

1. Data We Don't Collect

Unlike traditional hosting providers, we deliberately avoid collecting:

  • Personal identification information (names, addresses, phone numbers)
  • Website visitor logs or analytics data
  • Email content or metadata
  • File upload/download activities
  • Database query logs
  • Connection timestamps or IP address logs
  • Payment history beyond transaction confirmation

2. Minimal Technical Data

We collect only the absolute minimum data necessary for service operation:

  • Account Credentials: Username and encrypted password for service access
  • Service Configuration: Domain names and hosting settings you configure
  • Resource Usage: Aggregate bandwidth and storage usage for billing purposes
  • Support Communications: Messages you send to our support team (deleted after resolution)

All technical data is automatically purged from our systems within 30 days of account termination.

3. Encryption Standards

  • Data in Transit: All communications use TLS 1.3 encryption with perfect forward secrecy.
  • Data at Rest: Server storage uses AES-256 encryption with hardware security modules.
  • Database Security: All customer databases are encrypted with individual keys that we cannot access.
  • Backup Encryption: Backup data is encrypted with keys separate from production systems.

4. No Third Party Sharing

We do not share, sell, rent, or trade any customer information with third parties. This includes:

  • Marketing companies or advertisers
  • Data brokers or analytics services
  • Government agencies (except under legal compulsion)
  • Business partners or affiliates
  • Payment processors (beyond transaction processing)

We use no third-party tracking scripts, analytics, or monitoring tools on our infrastructure.

5. Legal Requests Policy

  • Jurisdiction: Our servers operate under privacy-friendly legal jurisdictions with strong data protection laws.
  • Legal Standards: We only respond to legally valid requests from authorities with proper jurisdiction over our operations.
  • Data Availability: Due to our no-log policy, we typically have no user activity data to provide, even if legally compelled.
  • Transparency: When legally permitted, we notify affected customers of any legal requests regarding their accounts.

6. Your Data Control

  • Data Portability: You can export all your data at any time through your control panel.
  • Account Deletion: Account termination immediately removes all associated data from our systems.
  • Data Correction: You can modify or correct any account information through your control panel.
  • Communication Preferences: All service communications are optional and can be disabled.

Privacy Questions

For questions about our privacy practices:

  • Email: privacy@lucianhost.com
  • Secure Contact: Available through encrypted channels on our website