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Refund Policy

Last Updated: February 20th, 2025

72-Hour Money Back Guarantee

Try our services risk-free. If you're not completely satisfied within 72 hours of activation, we'll provide a full refund - no questions asked.

Monthly plans: 3-day money-back guarantee.
Yearly plans: 30-day money-back guarantee.

1. Eligible Services

The following services are covered by our refund policy:

  • Web Hosting Plans: All shared and VPS hosting packages
  • Domain Registrations: New domain registrations (within 72 hours)
  • SSL Certificates: Certificate purchases (if not yet installed)
  • Email Hosting: Professional email service plans
  • Website Development: Custom development projects (before work begins)

All refunds are processed in the same currency and method as the original payment.

2. Refund Process

  • Step 1 - Contact Us: Submit a refund request through our secure communication channels (Telegram, email, or support ticket).
  • Step 2 - Verification: We'll verify your account and confirm eligibility (usually within 2 hours).
  • Step 3 - Processing: Approved refunds are processed immediately and typically appear within 24-48 hours.
  • Step 4 - Confirmation: You'll receive confirmation once the refund has been issued.

3. Cryptocurrency Refunds

For payments made with cryptocurrency:

  • Same Currency: Refunds are issued in the same cryptocurrency used for payment
  • Current Rates: Refund amounts are calculated at current exchange rates
  • Wallet Address: You must provide a valid wallet address for the refund
  • Network Fees: Blockchain network fees are deducted from refund amounts

Processing time for crypto refunds is typically 2-6 hours depending on network congestion.

4. Non-Refundable Items

The following items are not eligible for refund:

  • Domain transfers and renewals
  • SSL certificates that have been installed and activated
  • Custom development work that has been completed
  • Migration services that have been performed
  • Third-party software licenses
  • Services terminated due to policy violations

Setup fees are generally refundable within the 72-hour window.

5. Pro-rated Refunds

  • Account Cancellation: If you cancel after the 72-hour period, we may offer pro-rated refunds on a case-by-case basis.
  • Service Downgrade: When downgrading services, the difference is credited to your account for future use.
  • Annual Plans: Annual subscriptions may be eligible for partial refunds if cancelled within 30 days.

6. Special Circumstances

We understand that exceptional situations may arise:

  • Service Issues: Extended outages may qualify for refunds or credits
  • Technical Problems: Unresolvable technical issues may warrant exception refunds
  • Medical/Emergency: Documented emergencies may qualify for compassionate refunds
  • Legal Requirements: Refunds required by applicable law will be honored

Each special circumstance is reviewed individually by our management team.

Important Notice

This refund policy is designed to be fair and transparent. We reserve the right to deny refunds for accounts involved in fraudulent activities or policy violations. All refund decisions are final.

Refund Requests

To request a refund or ask questions about our policy:

  • Email: billing@lucianhost.com
  • Telegram: @Hey_this_is_lucianhosthhh
  • Support Portal: Submit a ticket through your account dashboard