Refund Policy

Last Updated: February 20th, 2025

Our Money Back Guarantee

We offer a straightforward refund policy to ensure you can try our services with confidence. The refund window is standardized to provide peace of mind regardless of your billing cycle.

Card Payments: 30 day money back guarantee.
Cryptocurrency Payments: 72 hour money back guarantee.

1. Eligible Services

The following services are covered within their respective timeframes:

• Web Hosting Plans (Shared, Reseller, DMCA Ignored).
• SSL Certificates (if not yet issued).
• Software Licenses (purchased via card or crypto).

2. Non-Refundable Items

• Domain transfers and renewals.
• SSL certificates that have been issued and installed.
• Services terminated due to violations of our Acceptable Use Policy.

3. Cryptocurrency Refunds

Refunds for crypto payments are issued in the same currency used. Amounts are calculated based on the cryptocurrency value at the time of processing, and network fees will be deducted.

Refund Requests

To request a refund, contact our support team at support@lucianhost.com or submit a ticket through your account dashboard.