Refund Policy
Last Updated: February 20th, 2025
Our Money Back Guarantee
We offer a straightforward refund policy to ensure you can try our services with confidence. The refund window is standardized to provide peace of mind regardless of your billing cycle.
Card Payments: 30 day money back guarantee.
Cryptocurrency Payments: 72 hour money back guarantee.
1. Eligible Services
The following services are covered within their respective timeframes:
- Web Hosting Plans (Shared, Reseller, DMCA Ignored).
- SSL Certificates (if not yet issued).
- Software Licenses (purchased via card or crypto).
2. Non-Refundable Items
- Domain transfers and renewals.
- SSL certificates that have been issued and installed.
- Services terminated due to violations of our Acceptable Use Policy.
Refund Requests
To request a refund, contact our support team at support@lucianhost.com or submit a ticket through your account dashboard.