Acceptable Use Policy
Last Updated: February 20th, 2025
While we champion privacy and free expression, certain activities compromise the security and integrity of our services and are therefore prohibited.
Zero Tolerance Violations
The following activities result in immediate account termination without warning or refund. No exceptions will be made for these violations.
1. Prohibited Content
The following content types are strictly prohibited:
- Child Exploitation Material: Any content involving minors in sexual or exploitative contexts
- Human Trafficking: Content promoting or facilitating human trafficking
- Terrorism: Content that promotes, supports, or facilitates terrorist activities
- Violent Extremism: Content promoting violence against individuals or groups
- Doxxing: Publishing private personal information without consent
- Malware Distribution: Hosting or distributing malicious software
These restrictions are based on universal legal standards and ethical considerations.
2. Prohibited Activities
The following activities are not permitted on our infrastructure:
- Network Attacks: DDoS attacks, port scanning, or network intrusion attempts
- Cryptocurrency Mining: Resource-intensive mining operations (contact us for special arrangements)
- Spam Operations: Mass unsolicited email or message distribution
- Phishing: Fraudulent attempts to obtain sensitive information
- Proxy Abuse: Operating open proxies that facilitate malicious activities
- Resource Abuse: Excessive CPU/memory usage that affects other customers
3. Legal Compliance
- Jurisdictional Laws: Customers must comply with laws applicable to both their location and our server jurisdictions.
- International Standards: Activities prohibited by international law or conventions are not permitted.
- Copyright Respect: While we don't monitor content, we respond to legitimate DMCA requests when legally required.
- Financial Crimes: Money laundering, fraud, and financial crimes are strictly prohibited.
4. Gray Areas & Case-by-Case Review
Some activities require individual assessment:
- Adult Content: Legal adult content is generally permitted with age verification
- Political Activism: Legitimate political expression is protected
- Whistleblowing: Platforms for legitimate whistleblowing are supported
- Research: Academic or journalistic security research is evaluated individually
- Anonymous Services: Privacy tools and services are generally permitted
Contact us before hosting potentially questionable content to avoid account issues.
5. Enforcement Actions
Violations may result in the following actions:
- Warning: First-time minor violations receive warnings
- Content Removal: Specific content or files may be removed
- Account Suspension: Temporary suspension for serious violations
- Account Termination: Permanent termination for severe violations
- Law Enforcement: Reporting to authorities when legally required
We aim to resolve issues through communication whenever possible.
6. Reporting Abuse
To report suspected abuse or policy violations:
- Detailed Reports: Include URLs, timestamps, and specific violation details
- Evidence: Provide screenshots or other documentation when possible
- Contact Information: Include your contact details for follow-up questions
- Legal Basis: Specify which laws or policies are being violated
All abuse reports are reviewed within 24-48 hours by our security team.
7. Appeals Process
If you believe your account was incorrectly suspended or terminated:
- Appeal Window: Submit appeals within 30 days of action
- Detailed Explanation: Provide a detailed explanation of why the action was incorrect
- Supporting Evidence: Include any evidence supporting your case
- Management Review: Appeals are reviewed by senior management
Appeal decisions are typically provided within 7 business days.
Abuse Reporting
- Abuse Reports: abuse@lucianhost.com
- Policy Questions: policy@lucianhost.com
- Appeals: appeals@lucianhost.com
- Legal Notices: legal@lucianhost.com